FAQ

1. How long will it take to receive my order?

We carefully process and package each order with great care. Please allow 1–3 business days for processing. After shipping, delivery within the UK typically takes 3–7 business days, depending on your location.

2. Do you offer free shipping?

Yes, we’re happy to offer free shipping on all UK orders. It’s our way of saying thank you for choosing Sylvia Rose.

3. Can I track my order?

Absolutely! Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package at any time.

4. What is your return policy?

Your satisfaction is our top priority. If you are not completely happy with your purchase, you can return it within 30 days of receipt. Items must be unused, in their original packaging, and in resellable condition. For more details, please visit our Refund Policy page or contact us at info@sylvia-rose.com.

5. Do you ship internationally?

Currently, Sylvia Rose focuses on serving customers in the United Kingdom.

6. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex) as well as secure payment methods like PayPal, Apple Pay, and Google Pay.

7. Can I cancel or change my order?

If you’d like to change or cancel your order, please contact us as soon as possible at info@sylvia-rose.com. If your order hasn’t been processed yet, we’ll do our best to accommodate. Once an order has shipped, changes or cancellations are no longer possible.

8. How can I contact you?

We’re always here for you. If you have any questions or concerns, please reach us at info@sylvia-rose.com.

Any questions?
If you haven’t found the answer you’re looking for, don’t hesitate to get in touch. We want your experience with Sylvia Rose to be completely positive!

Free shipping

Enjoy free express shipping wordwide.

Craftsmanship guarantee

Every order is backed by a 30-day money-back guarantee. If you’re not completely satisfied, we’ll make sure everything is resolved to your satisfaction.

30-day return policy

Easy returns or exchanges within 30 days – even for discounted items.

General Disclaimer: All product descriptions, images, and materials on this website are provided for informational purposes only. While we strive for accuracy, colors and appearances may vary depending on screen settings. Sylvia Rose shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Age Restriction: Our website and services are intended for individuals 18 years and older. By placing an order, you confirm that you meet the legal age requirement in your region.

Legal Notice: All offers are subject to availability and may change without prior notice. By purchasing from Sylvia Rose, you agree to our Terms & Conditions and Privacy Policy.